Data Center Technician

Job description

The Data Center Technician ensures that servers in JetRails data centers are at their operational best. Your task is to ensure maximum uptime for end users by performing routine maintenance, identifying and fixing problems, and ensuring adequate server and parts inventory. This position is for individuals who are diligent, careful, curious, and enjoy working with different types of data center hardware including servers, switches, routers, who love rebuilding servers and rewiring network racks.


About Us

JetRails is a hosted infrastructure provider for mission-critical web applications. Our clients run multi-million dollar e-commerce stores and cutting edge web apps. It’s our job to keep them online. With hundreds of millions of dollars on the line, we take our job very seriously. We live and breathe speed, security, scalability, and strategy for web infrastructure. Oh, and we’re serious about having fun! We learned long ago that without that magic ingredient, work feels too much like… work.

Cutting edge infrastructure is never boring. While relentlessly pursuing 100% uptime, we learn, earn, work with smart and motivated teammates, and generally have a great time. All this in a relaxed easy going culture, lacking office politics with a laser focus on customer happiness.

We’re a motley crew of tech geeks, gamers, and fun-lovers. We’ve been around since 2000, when we started life as eBoundHost offering shared, dedicated and virtual hosting services. We’ve been a stable, profitable and growing company since the beginning.


About You

You’re excited by the idea of a meaningful role with a company that values and retains its talented teammates (you guessed it, that’s us!). You insist on a work environment that’s fun and dynamic, where your coworkers respect and value each other. You have opinions on how to make things better, and want to be heard and encouraged. You don’t sit around waiting to be told what to do - instead, you figure out where you can add value and start pitching in.

Responsibilities

  • Maintain data center deployment to the highest standards
  • Deploy servers, switches, cable managers, power supplies, etc.
  • Perform routine server maintenance such as update software, backup, restore customer data
  • Schedule and execute service windows during normal business hours and after hours
  • Manage infrastructure: order, receive, deploy, provision, and decommission devices.
  • Maintain an inventory of spares
  • Maintain systems of monitoring and alerting
  • Understand overall ticket management process
  • Provide support when needed, including performing power cycles, swap out failed components, handle storage media, and other troubleshooting
  • Break/Fix server repair
  • Identify and resolve recurring issues
  • Label devices and cables per standards
  • Perform Return Merchandise Authorization (RMA)
  • Conduct routine and ongoing assessments of the infrastructure systems and operations


Valued Attributes

  • Strong drive to succeed, enthusiasm, and determination

  • Yearns for the best outcome and looks towards the positive

  • Takes pride in working diligently
  • Takes responsibility to help customers when they need it most
  • Elevates coworkers when opportunity arises
  • Team focused - looks to the success of the whole and sees the bigger picture

  • Desire to go above and beyond

  • Willingness to learn

Job requirements

Requirements

  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays

  • Must have a car and driver’s license

  • Must pass background check upon hire

  • Ability to lift and install equipment weighing 80 lbs server into a server rack
  • Stand and walk for extended periods of time
  • Ability to use tools including power tools


Skills/Experience

  • Experience working in a Data Center Technician/Engineering role

  • Experience as System Administrator of a Linux Operating System such as Debian, Ubuntu, or Centos

  • Fundamentals: DNS, Networking, IP routing

  • Familiarity with scripting languages

  • Experience with troubleshooting in multi-user environments

  • General understanding of networking (TCP/IP, DNS, Routing, E-Mail)


Benefits of working at JetRails

  • Competitive salary
  • Retirement 401k plan matching
  • Health and Dental Insurance
  • Tremendous growth potential
  • Working alongside and learning from the best people in the industry
  • Technical hands-on experience
  • Relaxed, and focused atmosphere